I'm in CA today. Yesterday I sent an e-mail to Elecraft asking if they took visitors at their office and if they had a K3/P3 I could look at. The response form Lisa was "we love visitors". Today I went by Elecraft and Howard spent a while with me showing all about the K3/P3/KPA500. We then went on a shop tour and then he opened up his K3 at his desk so I could look inside.
Now that's customer service and pride in your job and product. While I recently purchased a KX3 and became a customer. They just gained a repeat customer as I will definitely make any future radio purchases from them.
I'm really looking forward to ordering a K3!